Primary Responsibilities:

• Responsible for administering program management in areas such as:  Assets, Security Awareness, License Compliance, Education, Functionality & Enhancements, Disaster Recovery, Jobsite Support, Vendor & Contracts
• Manage hardware staging, configuration, & installation of IT equipment and peripherals
• Manage software licensing, installation & upgrades to server, network and desktop equipment
• Develop documentation to support projects, programs and system configurations
• Maintain and foster relationships with outside technology consultants, technical personnel, and vendors for products and services
• Act as 2nd Tier support for escalated help desk items.
• Document reported problems in the help desk data base and follows up with end users to ensure timely resolution of problems/work orders
• Provides support both in-person and remote, to include multiple offsite locations
• Provides support and training to all end users utilizing the network with remote access and in office access
• Participate in IT projects & annual IT Budgeting process
• Adheres to and reinforces corporate security policies and industry best practices in day to day operations and interactions with end users
• Serves as a liaison between software vendors, operations and corporate resource group staff for issue resolution
• Performs other duties as assigned

Education:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Math or related field

Qualifications:

• 2-3 years related experience
• Expertise in with installing, configuring and troubleshooting desktop OS issues along with MS Office and other desktop applications
• Working knowledge of Microsoft Active Directory
• Understanding of corporate VoIP PBX systems (Microsoft Skype for Business)
• Strong desktop support skills
• Ability to assess and prioritize multiple tasks, projects and demands
• Ability to work independently and within a team environment and show initiative to take on responsibility when not asked
• Customer service oriented attitude
• Possesses analytical and research skills to define and solve problems
• Possesses strong verbal and written communication skills, and can interact effectively at all levels within the organization
• Possesses strong problem solving and root cause analysis skills

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